LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

This role will combine Technical Account Manager and Technical consultant duties. Technical Account Managers help customers with technical account evaluations, advise and recommend Technical solutions that suit Customer’s business goals. They will also be responsible for driving resolution of large enterprise client issues, pain points and help mitigate risk for strategic accounts through effective Technical Project management. In the Technical Consultant role, they will be providing consulting and guidance to customers to facilitate seamless integration of the LinkedIn Learning solution for customers. The ideal candidate will be good at building relationships, fluency in Japanese and have excellent communications, organization, and technical skills.

Relationships matter to us. We are looking for individuals who can add to the magic of our team while driving a massive impact on our business. Let us know if you are a fit.  

Responsibilities:

• Develop a deep understanding of LinkedIn’s “Learning” product suite with deeper understanding of technical service offerings.

• Support Sales and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions. 

• Understand client needs and delight customers by providing prescriptive consulting on solutions, demonstrating how our solutions align with their objectives.

• Lead successful onboarding of customers on LinkedIn Learning Solutions, supporting with integration, authentication, and consulting efforts as needed.

• Collaborate with cross functional teams including Sales, Customer Success Managers, Technical Consultants, Global Support, Product Management and Engineering to monitor customer issues and project status. 

• Lead and assess technically oriented customer conversations.

• Manage client issues with respect to technical, product features and functionality.

• Lead regular internal and customer-facing meetings and act as conduit for customer feedback and status updates for technical requirements.   

• Drive increased solution adoption and customer value through best practice reviews of technical configurations and present to Customer in collaboration with the account team.

• Communicate effectively in both English and Japanese. Convey presentations and technical concepts in both languages clearly and compellingly, ultimately driving successful client engagements. Business proficiency in Japanese will be required to bridge communication and liaise with Japanese speaking customers.

Basic Qualifications:

• 7+ years' experience of working on technical product integrations or 7+ + years' customer-facing experience in a Technical Account Manager Role

• Bachelor’s Degree or equivalent experience

• Fluent in Japanese and English

• Experience with a proven ability to convey complex messages clearly to different stakeholders.

• Demonstrated expertise in providing consulting services to Japan market

Preferred Qualifications:

• Will be added advantage if candidate understands Learning Management Systems

• Experience and/or Familiarity with Multi Auth, SSO, xAPI, SQL and integration technologies.

• Familiarity with solution architecture, data field mapping, and SFTP (SSH File Transfer Protocol) configuration

• Proven experience working with senior executives and complex customers and Comfortable in client-facing environments and presentations.

• Knowledge and prior use of case management and collaboration tools like Microsoft Dynamics

• Excellent communication skills and presentation skills for both technical and business audiences

• Ability to do discovery with customers to learn about their strategic goals for their business.

• Proven project management capabilities and stakeholder management 

Suggested Skills:

• Interpersonal skills

• Multiple Stakeholder Management skills

• Problem solving skills

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