Job Description:

Job Title: Centralized Scheduling Representative (Call Center)Location: Springfield, MODepartment: Centralized SchedulingEmployment Type: Full-time

Job Summary:

Embark on a rewarding career journey as a Centralized Scheduling Representative, where your exceptional customer service skills will leave an indelible mark on every client interaction. As the initial point of contact, your warm and professional demeanor will set the tone for an exceptional experience, fostering trust and confidence in our organization's commitment to exceptional care.

In this pivotal role, you will seamlessly navigate scheduling and coordination tasks, ensuring each client receives prompt and personalized attention. Your ability to multitask and maintain composure under pressure will be instrumental in delivering a seamless and compassionate experience for those seeking our services.

The Centralized Scheduling Representative position offers...

• All-Inclusive Employee Benefits Package - A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Telemedicine-- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits with copays as low as $15 if enrolled in health benefits

• Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Paid Time Off - 29 days per year including vacation & holiday pay

• Premier Training - Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.

• Professional Growth Pathways - Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophy

• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Answer all Referral Office calls; disburse calls to appropriate staff as needed.

• Screen all customer contacts for service needs, including crisis situations, and process calls accordingly.

• Schedule customers for their first-time appointments for Outpatient and Psychiatric Services.

• Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.

• Perform all clerical tasks related to office functioning: sending appointment letters, appointment reminders, filing, reports, activity logs, data entry, and timely updates to tracking systems.

• Utilize various websites and software systems to verify client insurance eligibility and referral sources.

• Adhere to HIPAA guidelines at all times when dealing with customers and co-workers.

Education and/or Experience Qualifications:

• High School Diploma or GED

• Prior customer service, call center, or medical scheduling experience

• Excellent written and verbal communication skills

• Excellent organizational skills

• Proficient in computer skills

• Ability to work independently and follow directions

• Excellent typing skills

• Capable of establishing effective relationships via telephone and in-person

Additional Qualifications:

• Friendly and customer-focused mindset

• Ability to multitask and maintain composure under pressure

• Strong attention to detail and accuracy

• Willingness to learn and adaptability

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees