Job Information
Inteplast Group PTPB- Customer Service Coordinator in Pittsburg, Kansas
Description/Job Summary
Pitt Plastics, Inc. - 50+ years in business and we keep growing every year!
We are looking for two customer-oriented service individuals.
Monday to Friday work week
Excellent Benefits Offering - low cost individual and family insurance plans
401K Matching
Paid vacation, illness and personal time
10 paid Holidays..... MANY MORE
Our customer service coordinators act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSCs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service Coordinators can put themselves in their customers' shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities/Duties
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Required Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Required Experience
Must have minimum of 1 year in Customer Service Role
Must have above average computer skills/accurate data entry
Required Education
High school degree required - some college preferred