As a Front Line Engineer you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Apply a broad and deep knowledge base, technical/business understanding and use independent judgement to offer quality customer service: first level technical support

What is the job about?

• Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools

• Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.

• Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;

• Identify sales opportunity from new customer and generate leads to external sales

• Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.

• Handle customer issues if and when these arise.

• Collect product knowledge and share to the team

What do you need to apply?

• Bachelor’s Degree in engineering or equivalent work experience

• Recent graduates on Engineering is a possibility

• Working experience in technical supporting or quotation related supporting

• Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues.

• Basic CRM/SAP knowledge within the related work area

• Proficient with Microsoft Office products

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/Grundfos or youtube.com/user/grundfos

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.