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Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor.\ Installs, configures, upgrades, or replaces microcomputer hardware and software for users.\ Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements.\ Provides recommendations on the purchase of user hardware and software.\ Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics.\ Performs other duties as assigned.