JOB SUMMARY The primary responsibility of this position is to perform all teller duties, open new accounts and facilitate consumer loan and other bank service referrals. The position is also responsible for cultivating customer relationships by cross-selling and promoting MidCountry Bank's products and services in person, or by telephone JOB DUTIES and RESPONSIBILITIES - Open new deposit accounts efficiently and effectively within bank policies and procedures - Provide new deposit accounts efficiently and effectively within bank policies and procedures - Cross sell bank and non-bank products and services through in person sales and outbound calls. - Service and maintain consumer, business, HSA, and IRA accounts. - Review and verify teller and other operational quality controls within the branch. - Complete monthly operational reports and Audits. - Facilitate the consumer loan process from conversation to application, Including obtaining and evaluating financial statements, review credit information and process the closing process with the customer. - Maintain NMLS certification - Participate in community events representing the bank in a professional manner - Represent the bank in a professional and courteous manner. Greet all customers and assist them with their banking needs and questions. - Process various transactions (deposits, withdrawals, cashing checks, etc) requested by customers in person, via drive up, or over the phone. - Assist with branch tasks as assigned by management - Balance cash drawers, vault, and ATM - Work closely with all bank departments and branch team members to assist and problem solve. - Identify customer needs and promote products and services - Complete online compliance courses and attend trainings as required